Our plans are tailored to you
Whether you’re a homeowner, landlord or managing agent we have a HomeCare package designed around you. From our Service Plan + product, through to our comprehensive Gold package.
We’ve also made our plans flexible, you can pay annually, monthly and with or without an excess. Cover is provided and we stock over £20,000 worth of spare parts at our main depot to get you back up and running in no time.
Starting from just £6.99 a month and with options to have zero excess on each claim, our policies offer complete flexibility combined with our outstanding customer service record
To find out more about our HomeCare services, download our FREE brochure below.
Download BrochureWhy choose PEG HomeCare?
Why choose PEG HomeCare over our competitors?
We've highlighted some of the benefits that our plans offer that others don't.
- Our plans include electrical cover for emergencies, faults, repairs and lighting.
- If you choose to have an excess on your policy, then you'll save over 30% on average compared to our competitors excess prices.
- We have dedicated landlord packages which have been designed to limit risk, reduce costs and properly maintain your properties.
- For Gold and Landlord Pro packages, we'll replace your boiler or contribute £400 to have it replaced if we can't repair it, depending on the age of the appliance.
- We don't use third party agents or engineers to undertake works on your plan.
- We've invested over £45,000 in software and infrastructure to manage our HomeCare products to ensure customers receive the best possible service.
- We are still privately owned, we employ local people, invest in apprenticeships and source all our materials from local, independent merchants.
Our Packages
Here’s a brief description of the packages we offer. For full details, Terms & Conditions, please click here to download our HomeCare brochure.
Landlord Packages
We also offer packages for landlords or property managers, these cover plans are designed to ensure landlords assets are properly maintained and their legal obligations are met for gas services.
We also take the hassle out of arranging appointments, missed visits and booking further work. To find out more about our Landlord Packages, click on the links below or download our brochure.
Service Plan+
What's Covered?
- Annual boiler service to your gas boiler
- Flue terminal safety inspection
- Service of all other gas appliances (fires, ovens, hobs and heaters)
- Service of water cylinder (where required)
- Service of electric boiler (where required)
- Parts and labour to complete a boiler service
- Issue of gas job sheet service record
- Replacement batteries for heating controls
What's Not Covered?
- Repairs or replacements of faulty components or flue terminals not covered under manufacture warranty
- CP12 safety record
- Any water plumbing or waste installations
- Service of renewable technologies (such as ground source heat pumps, photovoltaic panels, biomass boilers etc.)
HomeCare Gold
What's Covered?
- Annual boiler service to your gas boiler
- Flue terminal safety inspection
- Service of all other gas appliances (fires, ovens, hobs and heaters)
- Service of water cylinder (where required)
- Service of electric boiler (where required)
- Parts and labour to complete a boiler service
- Issue of gas job sheet service record
- Unlimited boiler breakdown call outs and repairs (including parts where available)
- Repairs or replacement of boiler flues (up to 1 meter in length)
- Repairs or replacement of central heating controls
- Repairs or replacement of central heating components
- Repairs or replacement of water pipes (including trace and access)
- Repairs or replacement of gas pipes (including trace and access)
- Repairs or replacement of internal drainage pipework, traps and wastes
- Unlimited electrical fault and repair call outs (including parts where available)
- Repairs or replacement of water cylinders
- Toilet repairs
- Repairs to external electrics
- Repairs or replacement to taps and showers
- Repairs or replacement of home security systems
- Replacement boiler cover (if we cant repair your boiler aged 6 years and under)
- Replacement boiler contribution of £400 (if we can’t repair your boiler aged 7-10 years old)
- Repairs to external water supply pipes
What's Not Covered?
- CP12 safety record
- Service of renewable technologies (such as ground source heat pumps, photovoltaic panels, biomass boilers etc.)
- Repairs to boilers or appliances (where parts are no longer available)
- Underfloor heating products
- External drainage (including gutters and down spouts)
- Faults caused by sludge
- Faults caused by poor maintenance or malicious damage
- Powerflushes
- External supply pipes for connections to gas
- Designer radiators (£120 contribution payment for none standard pressed steel radiators)
- Lead pipe replacement
Landlord Basic
What's Covered?
- Annual boiler service to your gas boiler
- CP12 Gas Safety certificate
- Flue terminal safety inspection
- Service of all other gas appliances (fires, ovens, hobs and heaters)
- Service of water cylinder (where required)
- Service of electric boiler (where required)
- Parts and labour to complete a boiler service
- Issue of gas job sheet service record
- Unlimited boiler breakdown call outs and repairs (including parts where available)
- Repairs or replacement of boiler flues (up to 1 meter in length)
- Repairs or replacement of central heating controls
- Repairs or replacement of internal drainage pipework, traps and wastes
- Unlimited electrical fault and repair call outs (including parts where available)
- Repairs or replacement of water cylinders
- Toilet repairs
- Repairs or replacement to taps and showers (excluding electric showers)
What's Not Covered?
- Service of renewable technologies (such as ground source heat pumps, photovoltaic panels, biomass boilers etc.)
- Repairs to boilers or appliances (where we cannot locate the parts to carry out the repair required)
- Underfloor heating products
- Internal gas leaks or lead pipe replacement
- Internal water leaks (including trace and access)
- External drainage (including gutters and down spouts)
- Replacement electric showers
- Faults caused by sludge
- Faults caused by poor maintenance or malicious damage
- Powerflushes
- Replacement boiler contributions or replacements (where parts are no longer available)
- External supply pipes and connections to gas
- Replacement central heating components (such as zone valves and radiators)
- Damp or building fabric issues (including roofing)
- Lead pipe replacement
Landlord Pro
What's Covered?
- Annual boiler service to your gas boiler
- CP12 safety record
- Flue terminal safety inspection
- Service of all other gas appliances (fires, ovens, hobs and heaters)
- Service of water cylinder (where required)
- Service of electric boiler (where required)
- Parts and labour to complete a boiler service
- Issue of gas job sheet service record
- Unlimited boiler breakdown call outs and repairs (including parts where available)
- Repairs or replacement of boiler flues (up to 1 meter in length)
- Repairs or replacement of central heating controls
- Repairs or replacement of central heating components
- Repairs or replacement of water pipes (including trace and access)
- Repairs or replacement of gas pipes (including trace and access)
- Repairs or replacement of internal drainage pipework, traps and wastes
- Unlimited electrical fault and repair call outs (including parts where available)
- Repairs or replacement of water cylinders
- Toilet repairs
- Repairs to external electrics
- Repairs or replacement to taps and showers
- Repairs or replacement of home security systems
- Replacement boiler cover (if we can’t repair your boiler aged 6 years or under)
- Replacement boiler (contribution of £400 if we can’t repair your boiler aged 7-10 years old)
- Repairs to external water supply pipes
- Electric shower replacement
- External drainage
What's Not Covered?
- Service of renewable technologies (such as ground source heat pumps, photovoltaic panels)
- Repairs to boilers or appliances (where we cannot locate the parts to carry out the repair required)
- Underfloor heating products
- Gutters and down spouts
- Faults caused by sludge
- Faults caused by poor maintenance or malicious damage
- Powerflushes
- External supply pipes and connections to gas
- Any replacement or contribution cover (for boiler aged over 15 years old)
- Designer radiators (£120 contribution payment for none standard pressed steel radiators)
- Lead pipe replacement
- Damp or building fabric issues (including damp)
HomeCare Silver
What's Covered?
- Annual boiler service to your gas boiler
- Flue terminal safety inspection
- Service of all other gas appliances (fires, ovens, hobs and heaters)
- Service of water cylinder (where required)
- Service of electric boiler (where required)
- Parts and labour to complete a boiler service
- Issue of gas job sheet service record
- Unlimited boiler breakdown call outs and repairs (including parts where available)
- Repairs or replacement of boiler flues (up to 1 meter in length)
- Repairs or replacement of central heating controls
- Repairs or replacement of central heating components
- Repairs or replacement of water pipes (including trace and access)
- Repairs or replacement of gas pipes (including trace and access)
- Repairs or replacement of internal drainage pipework, traps and wastes
- Unlimited electrical fault and repair call outs (including parts for inside your property where available)
What's Not Covered?
- CP12 safety record
- Service of renewable technologies (such as ground source heat pumps, photovoltaic panels, biomass boilers etc.)
- Underfloor heating products
- Repairs to sanitaryware or brassware (sinks, toilets, baths, taps etc)
- External drainage (including gutters and down spouts)
- Replacement electric showers
- External supply pipes and connections to fresh water
- External supply pipes and connections to gas
- Home security systems
- Faults caused by sludge
- Faults caused by poor maintenance or malicious damage
- Powerflushes
- Repairs or replacement of water cylinders
- Designer radiators (£120 contribution payment for none standard pressed steel radiators)
- Lead pipe replacement
- External electrical faults
What happens next?
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1.
Choose your product
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2.
Review our terms
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3.
Contact the office
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4.
Cover starts immediately
Our Help Desk
To cope with the extra demand, we’ve expanded the helpdesk team, invested in new software and new training. 2018 will also see extra engineer teams on the road.
Making a claim
If you need to make a claim on your protection plan, then you can contact us via telephone or email.
Help Desk claims hotline
Call
01925 351041
Mon - Fri 8am - 5pm,
Sat 8am - 3pm
Email us 24/7 quoting your customer or policy number to phc@pegservices.co.uk
Call our friendly help desk today!
